ARTEMIS PETCONNECT INC.

Delaware C-Corp

Privacy Policy

askKynos Mobile & Web Application

v1.6 | FINAL | Effective September 30, 2026

Introduction

Artemis Petconnect Inc. (“we,” “us,” or “our”) operates the askKynos mobile application, website, and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

We take your privacy seriously. This policy is written in plain language so you can understand what happens with your data. If anything is unclear, email us at support@artemispetconnect.com and we’ll explain.

This Privacy Policy is a notice, not a contract, and explains how we handle your personal information. By using askKynos, you acknowledge that you have read and understood this Privacy Policy. Where the law requires your consent for a specific use of your information, such as marketing, we will ask for it separately. If you do not want your information handled as described here, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, phone number, password, profile photo, and home address (used as the service location for bookings).

• Pet information: Pet name, species, breed, age, weight, health conditions, vaccination records, behavioral notes, dietary requirements, and photos.

• Sitter profile information: Experience, qualifications, availability, service area, rates, bio, references, and profile photos.

• Payment information: Payments and sitter payouts are handled by our payment processor, Stripe. Card and bank-account details are entered with and stored by Stripe; askKynos never stores full card numbers or bank-account details on its servers.

• Communications: Messages exchanged with other users through the app, customer support inquiries, feedback, and survey responses.

• Verification documents: A government-issued ID (such as a driver’s license) used to verify a sitter’s identity. Background-check information, including Social Security number and date of birth, is entered directly on our background-check provider’s secure page (Checkr) and is never collected or stored by askKynos.

• Entry instructions: If you book a service that requires a sitter to enter your home, the access instructions you choose to provide — which may include a lockbox code, keypad or smart-lock code, alarm disarm instructions, or written directions for entry. This information is stored encrypted in the designated entry-instructions field, is disclosed only to the sitter accepted for the relevant booking and only within a window around each scheduled service, and each time it is viewed the access is logged and shown to you. Access ends when the engagement ends, and the stored information is deleted as described in Section 5.

  Access information should be entered only in the entry-instructions field. Messages, walk notes and other free-text fields have different access and retention controls, and information you place there is retained under Section 5 as ordinary communications. If you have entered access information into a free-text field, contact us at support@artemispetconnect.com and we will remove it; you should also change the code or credential, because we cannot undo anyone having already seen it.

• Home safety disclosures: If you tell us, as part of a booking, that recording devices are present in your home, we store what you provide about their location and whether they record audio, and disclose it to the sitter accepted for that booking.

• Walk notes: Notes, observations and comments a sitter records about a completed service, which are shown to the owner who booked it.

1.2 Information Collected Automatically

• Device information: Device type, operating system, unique device identifiers, browser type, and app version.
• Fraud-prevention identifier: A first-party device identifier we use only to detect and prevent referral-program fraud. It is not shared with third parties and is not used for advertising or analytics.
• Push notification token: If you enable notifications, we store a push-notification token (via Firebase Cloud Messaging) so we can send you booking and account updates.
• Usage data: Pages viewed, features used, search queries, booking history, time spent on the app, and interaction patterns.
• Location data: We collect location in the ways described below, each with its own permission.
  • Approximate location, for search. With your permission, we collect approximate (coarse) location while you are using the app and choose to search, to help you find nearby sitters.
  • Precise location, during a walk, from the sitter’s device. If you are a sitter and you start a walking service in the app, your device records precise location for the duration of that service, in order to show the walk to the pet owner while it is in progress and to produce a record of the route walked. Recording begins when you start the service and ends when you end it. In the askKynos app installed from the App Store or Google Play, recording continues while your screen is locked or the app is not in view. In the browser version, recording pauses if you lock your screen or switch to another app. Each location point is sent to our servers as it is recorded, and the route so far is updated every few seconds. While the walk is in progress, your current position and the route so far are shown to you and, live, to the pet owner who booked the service. No other user can see your location during a walk. askKynos does not watch walks in progress; authorised personnel may access live or recorded walk location only to investigate a reported safety concern, incident, or dispute. We do not request precise device location when you use owner features.
  • Check-in at the service address. When a sitter checks in for a service at the owner’s home, the app compares the sitter’s precise location with the service address to confirm arrival. If the sitter is within range, we store the check-in time and the coordinates recorded at check-in, and we notify the owner that the sitter has arrived. If the check-in is outside the permitted range, no location is stored.
  • Route records. The route produced from a completed walk is shown to the pet owner who booked the service and to the sitter who performed it. Because a route generally begins and ends at the owner’s home, a route record indicates the location of that home. Route records are retained as described in Section 5.
  • You can disable location access in your device settings at any time. Approximate location is optional and search will be less useful without it. Precise location is necessary to perform a walking service; a sitter who declines it will not be able to offer walking services, but this does not affect any other service type or any other part of the account. Turning off location access stops future collection; it does not delete route records already created.
• Log data: IP address, access times, and referring URLs.
• Cookies and similar technologies: We use cookies and local storage to keep you logged in, remember preferences, and (on our marketing website) measure usage. We do not use advertising or tracking pixels. See our Cookie Policy and Section 7 for details.

1.3 Information from Third Parties

• Social login providers: If you sign up using Google, Apple, or another social login, we receive your name, email, and profile picture from that provider.
• Payment processors: Transaction confirmations and fraud-related data from our payment partners.
• Background check providers: For sitters, the status or result of a background check from Checkr, conducted with your consent and in compliance with applicable law. Sensitive details you enter on Checkr’s page (such as SSN and date of birth) stay with Checkr; we receive only the information needed to make an eligibility decision.

2. How We Use Your Information

We use the information we collect to:

We do not use route records, check-in locations, entry instructions, or walk notes for advertising, do not sell them, and do not use them to train models.

3. AI and Automated Decision-Making

askKynos uses artificial intelligence and machine learning in several ways:

• Sitter matching: Our algorithms analyze pet needs, sitter qualifications, availability, location, reviews, and other factors to suggest suitable matches. These are recommendations, not decisions — you always choose your sitter.
• Pet care information: AI-generated content provides general pet care guidance. This content is not veterinary advice and should not replace consultation with a licensed veterinarian.
• Content moderation: We use automated tools to detect policy violations in user-generated content.
• Fraud detection: Automated systems help identify suspicious account activity and transactions.

We do not use fully automated decision-making that produces legal effects or similarly significant effects on you without human oversight. If you have concerns about automated processing, contact us at support@artemispetconnect.com.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

4.1 With Other Users

When you book a sitter or accept a booking, certain information is shared between the pet owner and sitter to facilitate the service — for example, pet care instructions and contact details. To protect owners, your exact home address is not shown publicly: in search results, others see only an approximate area (about 0.5–1 km). The exact address is shared with the matched sitter only when needed during an active booking, and the address field is hidden again once the booking is complete.

Services performed at your home, including walking and drop-in visits, require your exact address and any entry instructions you provide to be disclosed to the accepted sitter. For a single booking, this information becomes available to the sitter when the booking is accepted and is removed when it ends. For a fixed series or a weekly plan, it remains available to that sitter for the life of the engagement, and entry instructions can be retrieved only within a window around each scheduled service. You can revoke access at any time, which cancels the remaining services.

Hiding the address field does not remove a route record. A route record produced by a completed walk remains visible to that sitter for the period stated in Section 5, and indicates the location at which the walk began and ended. If you want a sitter to stop being able to identify your home after an engagement ends, request deletion of the route records under Section 8.1.

While a walk is in progress, the sitter’s current position and the route so far are shown live to the pet owner who booked the service, as described in Section 1.2. No other user can see a walk in progress.

4.2 With Service Providers

We share information with third-party vendors who help us operate the Service, including:

• Stripe — payment processing and sitter payouts
• Supabase — cloud hosting, database, authentication, and file storage
• Google Analytics — usage analytics on our marketing website only (not inside the app)
• OpenAI and Anthropic — AI features; limited pet and booking context is sent server-side to generate responses
• Firebase Cloud Messaging — push notifications (a device push token is stored if you enable notifications)
• Checkr — background checks for sitter verification, with consent
• Apple Maps and Google Maps — map display and route rendering. When a map is shown on your device, the map provider for that device, or the one you select, receives the location data needed to draw it.

These providers are contractually required to use your information only to perform services on our behalf and to protect it consistent with this Privacy Policy.

4.3 For Legal Reasons

We may disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, safety, or property of Artemis Petconnect Inc., our users, or the public.

4.4 Business Transfers

If Artemis Petconnect Inc. is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.5 With Your Consent

We may share information in other ways if you give us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After you close your account, we retain certain information as required by law (such as transaction records for tax purposes) or for legitimate business purposes (such as resolving disputes or enforcing our agreements). Specifically:

• Account and profile data are deleted within 90 days of account closure, unless retention is required by law.
• Transaction and booking records are retained for 7 years to comply with tax and financial regulations.
• Communications and support tickets are retained for 3 years after your last interaction.
• Route records shown to you — the map of a completed walk, with its date, duration and distance — are retained for 12 months from the date of the service, so that both the owner and the sitter can look back at past walks.
• The underlying precise location points from which a route is produced, including the copy used to show a walk live, and the coordinates recorded at check-in, are retained for 90 days from the date of the service and are then deleted. After that the route remains viewable as a map, but the point-by-point trace is gone.
• Entry instructions stop being accessible to a sitter as soon as the engagement ends, is cancelled, or is revoked by the owner. The stored information is deleted within 7 days of that point. Backup copies are overwritten on our ordinary backup cycle.
• Walk notes are retained with the booking record.
• Either a route record or its underlying points may be retained longer where needed to investigate or resolve a specific reported incident or dispute, or where retention is required by law. Any such hold applies only to the records relevant to that matter, is recorded with a reason and an owner, and is released when the matter ends.
• Anonymized and aggregated data (which cannot identify you) may be retained indefinitely for analytics and product improvement.

Deleting stored access information does not change a code that someone has already seen. When an engagement ends, you should change any reusable code you gave out.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and vulnerability testing
• Employee access limited to those with a business need to know

Entry instructions are stored encrypted. Access is restricted to you and to the sitter accepted for the relevant booking, within a window around each scheduled service. Every access is logged, and accesses by the assigned sitter are shown to you. Entry instructions are not included in message content, notifications, or exported data.

Route records, check-in locations, and live location shared during a walk are available to the owner who booked the service and the sitter who performed it, and to authorised personnel investigating a reported incident or dispute.

No system is perfectly secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. If we become aware of a security breach that affects your personal information, we will notify you in accordance with applicable law.

7. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

Analytics cookies run on our marketing website only, not inside the app; inside the app we use only essential and first-party functional storage. You can manage analytics cookies through the cookie banner on our website or your browser settings. See our Cookie Policy for the full list. Disabling certain cookies may affect functionality.

8. Your Rights and Choices

8.1 All Users

Regardless of where you live, you can:

• Access and update your account information through the app settings
• Delete your account by contacting us at support@artemispetconnect.com
• Opt out of marketing emails by clicking the unsubscribe link in any marketing email
• Manage push notification preferences in your device settings
• Disable location sharing in your device settings, separately for approximate location and, if you are a sitter offering walking services, for precise location during an active service
• Request deletion of route records associated with your bookings, by contacting us at support@artemispetconnect.com. Either the owner or the sitter involved in a booking may request deletion of the route record for that booking. We will verify that you were a participant in the booking before acting. Deleting a route record removes it for both participants and from our systems, subject to any hold described in Section 5. We cannot retrieve a copy or screenshot another participant has already saved outside the Service.
• Request removal of access information you entered into a message or other free-text field, by contacting us at support@artemispetconnect.com

8.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act:

• Right to know: You can request details about the categories and specific pieces of personal information we have collected about you.
• Right to delete: You can request that we delete your personal information, subject to certain exceptions.
• Right to correct: You can request that we correct inaccurate personal information.
• Right to opt out of sale or sharing: We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, email us at support@artemispetconnect.com. We will verify your identity before processing your request.

8.3 European Economic Area, UK, and Swiss Residents (GDPR)

If you are located in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation, including:

• Legal basis for processing: We process your data based on contractual necessity (to provide the Service), legitimate interests (to improve the Service and ensure security), your consent (for marketing and optional features), and legal obligations.
• Right to access, rectify, and erase: You can request access to, correction of, or deletion of your personal data.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests, including profiling.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at support@artemispetconnect.com. You also have the right to lodge a complaint with your local data protection authority.

9. Children’s Privacy

The Service is intended for adults. You must be 18 or older to create an account, and we do not knowingly allow anyone under 18 to hold an account.

Separately, the Service is not directed to children under 13 and we do not knowingly collect personal information from a child under 13. If we learn that we have done so, we will delete it. If you believe a child has provided us with personal information, or that an account is held by someone under 18, contact us at support@artemispetconnect.com and we will investigate and act promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. These countries may have different data protection laws than your jurisdiction. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses or other mechanisms approved by relevant authorities.

11. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party service you interact with.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we post the updated policy and change the Effective Date at the top, and the updated policy applies from that date. Where a change is material, we will tell you and ask you to accept the updated policy before you continue using the Service or the affected features. If you do not accept it, you should stop using the Service and close your account.

Separately, we will not use personal information we have already collected for a materially different purpose than the one we described when we collected it without first telling you and, where the law requires it, obtaining your consent.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Artemis Petconnect Inc.

Email: support@artemispetconnect.com

Legalinc Corporate Services Inc.
131 Continental Dr, Suite 305
Newark, DE 19713

Artemis Petconnect Inc. | Delaware C-Corp | v1.6 FINAL