ARTEMIS PETCONNECT INC.
Delaware C-Corp
askKynos Mobile & Web Application
v1.5 | FINAL | Effective July 14, 2026
Welcome to askKynos. These Terms of Use (“Terms”) govern your access to and use of the askKynos mobile application, website, and related services (collectively, the “Service”), operated by Artemis Petconnect Inc. (“we,” “us,” or “our”), a Delaware C-Corporation.
By creating an account, you accept these Terms by actively agreeing to them at sign-up (including the arbitration agreement and class action waiver in Section 14), and your acceptance is recorded. By accessing or using the Service, you also agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms contain an arbitration agreement and class action waiver in Section 14. Please read them carefully.
You must be at least 18 years old to use askKynos. By using the Service, you represent that you meet this requirement and that all registration information you provide is truthful and accurate. If you are using the Service on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.
The Service is intended for adults 18 and older. It is not directed to children under 13, and you may not create an account for, or submit the personal information of, anyone under 18.
To access certain features, you must create an account. You are responsible for safeguarding your account credentials and for all activity under your account. You agree to notify us immediately if you suspect unauthorized access. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.
Sitters are screened through background checks or verified prior screening, and we verify a sitter’s identity using a government-issued ID before approval. Sitter applicants pay the one-time onboarding and profile-verification fee described in Section 5.2 as part of the application process. Screening is limited and reflects information available at a point in time; it is not a guarantee of any sitter’s identity, character, fitness, or future conduct, and you remain responsible for your own judgment in choosing or accepting a booking.
askKynos is a platform that connects pet owners with pet sitters and provides AI-assisted tools for pet care information, sitter matching, and related services. We are a technology platform — we are not a pet sitting agency, veterinary service, or pet care provider. Sitter services may be listed, offered, and provided through the Service only in the states where askKynos operates, currently Florida and Georgia. We may add, change, or remove supported states at any time, and we may decline, pause, or close sitter applications or listings for locations outside our supported states.
Certain features of askKynos use artificial intelligence and machine learning to provide recommendations, match sitters with owners, and surface pet care information. While we work to make these tools helpful and accurate, AI-generated content is provided for informational purposes only.
askKynos facilitates connections between pet owners and pet sitters. We do not employ, supervise, direct, or control sitters. Sitters are independent service providers. Any agreement for pet sitting services is between the pet owner and the sitter directly. We are not a party to those agreements and are not liable for the actions, omissions, or conduct of any user.
Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between askKynos and any user. Sitters set their own rates, schedules, and methods. Any screening, verification, or trust-and-safety measures we perform are for the integrity of the platform and do not mean that we supervise, direct, or control how sitters provide their services.
askKynos is non-exclusive. Sitters are independent and remain free to offer their services through other platforms, or independently, at their own discretion; nothing in these Terms requires a sitter to work exclusively with askKynos. This does not limit the conduct standards in Section 6, including the expectation that sitters not route bookings first arranged through askKynos off-platform in order to avoid our fees.
As a pet owner, you are responsible for providing complete and accurate information about your pet(s), including health conditions, medications and care instructions, behavioral issues or aggression, dietary needs, special needs, proof of vaccination where applicable, and at least one emergency contact. You are responsible for ensuring your pet is up to date on vaccinations as required by applicable law, and for giving the sitter safe access to your pet and, where relevant, your home.
You are responsible for the veterinary costs of your own pet. If a problem arises during a stay, the sitter is expected to contact you first. In a genuine emergency where you cannot be reached, we encourage (but cannot require) the sitter to act in your pet’s best interest, and you agree to reimburse reasonable emergency care obtained on your pet’s behalf.
As a sitter, you represent that you have the experience, skills, and any licenses or permits required by your jurisdiction to provide pet sitting services. You are responsible for the safe care of pets entrusted to you during the agreed service period, for following the owner’s care instructions, for communicating promptly about any issues that arise, and for not transferring or subcontracting the care of a pet to anyone else without the owner’s consent.
You agree to escalate emergencies appropriately, to report promptly to the owner and to askKynos any injury, illness, escape, bite, or property damage, and to comply with applicable animal-welfare laws and any local pet-care or boarding requirements. As an independent provider, you are responsible for your own taxes, insurance, and any permits or licenses your jurisdiction requires.
Sitters may earn a “Founder” badge by voluntarily accepting the Kynos Founder Pledge. The badge is earned through that opt-in commitment, not by signing up early. The pledge is the sitter’s own voluntary commitment to uphold high standards of care and support the community; it is not a guarantee by askKynos of any sitter’s conduct or fitness. The Founder badge is a recognition displayed on a sitter’s profile and does not affect Smart Match ranking or placement. The badge and any associated benefits are offered at our discretion and may be modified or discontinued at any time. The current pledge is presented to sitters in the app at the time they choose to accept it.
Pet-sitting insurance is encouraged for all sitters, regardless of platform. askKynos does not provide, broker, or guarantee insurance of any kind. Where a sitter’s profile shows an insurance indicator, it reflects documentation the sitter submitted to us as of a stated date; it is not a representation that coverage is current, adequate, or in force, and you should not rely on it as a guarantee of coverage.
Your pet’s safety is a shared priority, but askKynos is a platform and not a pet-care provider. In the event of a problem or emergency during a stay:
In the event of a serious incident, askKynos’s role is limited to facilitating communication between the owner and sitter, reviewing the matter under our dispute process, and taking account action where warranted. We do not reimburse veterinary or other costs.
Payments are processed through our third-party payment processor, Stripe. askKynos acts as a payment facilitator and agent for sitters; we are not the merchant of record for pet-sitting services, which are provided by sitters directly. We charge service fees for facilitating transactions: currently a sitter service fee of 15% and an owner service fee of 10% (capped at $50 for stays of seven nights or more). Current fees are displayed in the app before you confirm a booking, and we may change our fees with reasonable notice. You authorize us and Stripe to charge your selected payment method for the amounts shown at booking.
Sitter applicants pay a one-time, non-refundable onboarding and profile-verification fee, currently $35, charged through Stripe when you submit your sitter application. This fee covers our review and verification of your application and profile, including identity verification and the safety screening we conduct as part of onboarding. The fee is not refundable regardless of whether your application is approved. The current fee amount is displayed before you pay, and we may change the fee prospectively with reasonable notice; any change applies only to applications submitted after the change takes effect.
If a background check is conducted as part of onboarding, it is performed by our background-check provider (see Section 2 and our Privacy Policy) with your separate consent and in compliance with the Fair Credit Reporting Act and applicable law. Paying the onboarding fee does not guarantee approval as a sitter.
Payments to sitters are made into the sitter’s own account through Stripe. Owners may add a tip at the end of a booking; tips are paid in full to the sitter and are not subject to service fees. We are not responsible for delays or errors caused by the payment processor, your bank, or your payment method. If a payment fails or a charge is disputed or reversed, you remain responsible for amounts owed, and we may recover them through your payment method or suspend your account until the balance is resolved. Sitters are responsible for reporting and paying any taxes on their earnings.
Each sitter selects a cancellation policy tier (for example, Flexible, Moderate, or Strict). The sitter’s selected tier and a plain-language summary of its refund terms are shown to you before you confirm and pay, and you must affirmatively agree to that tier to complete the booking. The cancellation and refund terms in effect at the time of booking govern that booking.
The full Cancellation & Refund Policy is set out in Section 5.4 above and in the cancellation terms shown in the app at the time of booking, which together form the authoritative statement of this policy. If any summary or answer from our Policy AI assistant differs from these Terms or the in-app cancellation terms, these Terms and the in-app terms control.
PetCoins are a loyalty rebate that sitters earn on completed bookings, accruing at the equivalent of 1% of the applicable fee. PetCoins become redeemable once a sitter reaches five completed bookings, at which point the accrued amount is paid out to the sitter’s connected Stripe account.
PetCoins have value only as described in these Terms; they are a rebate on bookings, are not a general-purpose cash balance, and are not transferable. PetCoins do not currently expire, but we may modify, suspend, or discontinue the program at any time with reasonable notice. Unredeemed PetCoins are forfeited if your account is closed or terminated.
Registered users receive a personal referral code and link that may be shared with friends who are new to askKynos. When a referred user signs up using that code or link and completes a qualifying booking — currently a booking with a total of $50 or more made within 90 days of the referred user's signup — both the referrer and the referred user receive a promotional credit, currently a $20 single-use promotional code delivered by email. Qualification criteria, reward amounts, and delivery timing are as displayed in the app at the time of the referral and may change prospectively at any time.
Promotional codes are single-use, expire on the date stated when issued (currently 90 days after issuance), have no cash value, are not transferable or redeemable for cash, and cannot be applied retroactively to completed or already-paid bookings. One promotional code may be applied per booking, subject to minimum-booking and maximum-discount limits shown in the app at redemption. A promotional discount reduces the amount the owner pays; it does not reduce the sitter's earnings.
A referrer may earn rewards on a limited number of qualified referrals per calendar year (currently 10). Self-referrals do not qualify. We may withhold, deny, or revoke referral rewards — without notice — where we detect or reasonably suspect abuse, including duplicate accounts, referrals between accounts sharing a device or payment method, fabricated bookings, or other conduct inconsistent with the purpose of the program, and we may suspend accounts engaged in referral abuse under Section 13. We may modify, suspend, or terminate the referral program at any time; promotional codes already issued remain valid through their stated expiry.
You agree not to:
You retain ownership of content you post on askKynos (reviews, photos, profile information, messages). By posting content, you grant us a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, adapt, and process your content, and to sublicense it to our service providers (such as hosting, AI, and content-moderation vendors), solely to operate and improve the Service. We do not use your content for marketing or advertising except with your separate, explicit consent (for example, through the Founder opt-in). You represent that you have the right to post the content and that you have any necessary permission from people, and consent for any identifiable pets, homes, or property, shown in it. This license ends when you delete your content or your account, except where your content has already been shared with others who have not deleted it, and except for backups retained for a limited period.
You are responsible for the content you post. We may remove content that violates these Terms or our Community Guidelines, or that we find objectionable at our sole discretion. Repeated violations may result in account suspension or termination.
Reviews must be honest, based on genuine experience, and relevant to the service received. We do not edit or censor reviews for content, but we may remove reviews that violate our guidelines (e.g., those containing hate speech, personal attacks, or spam).
We respect intellectual property rights and expect users to do the same. If you believe content on askKynos infringes your copyright, send a written notice to our designated agent at support@artemispetconnect.com (Artemis Petconnect Inc., c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713) including: identification of the copyrighted work; identification of the allegedly infringing material and where it appears; your contact information; a statement that you have a good-faith belief the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature.
We will respond to valid notices by promptly removing or disabling access to the material. If you are the user whose content was removed and you believe the removal was a mistake, you may submit a counter-notice to the same address. We terminate the accounts of users who are repeat infringers in appropriate circumstances.
The Service, including the askKynos name, logo, visual design, software, AI models, algorithms, and all related intellectual property, is owned by Artemis Petconnect Inc. or its licensors. Nothing in these Terms grants you any right to use our trademarks, branding, or proprietary technology except as needed to use the Service as intended.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and share your personal information. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Without limiting the foregoing, we do not warrant that:
You acknowledge that pet sitting involves inherent risks, including but not limited to pet injury, illness, escape, property damage, or death. You assume these risks when using the Service.
Nothing in these Terms, including these disclaimers, excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, willful misconduct, fraud, or personal injury or death.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARTEMIS PETCONNECT INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.
Nothing in this Section limits or excludes liability for gross negligence, willful misconduct, fraud, or personal injury or death, or any other liability that cannot be limited or excluded under applicable law.
You agree to indemnify, defend, and hold harmless Artemis Petconnect Inc. and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
This indemnification does not apply to the extent a claim arises from askKynos’s own negligence, willful misconduct, or violation of law. We will notify you of any claim for which we seek indemnification, may control the defense and settlement of the claim, and you may not settle any claim in a way that imposes obligations on us without our prior written consent.
You may stop using the Service and close your account at any time. We may suspend or terminate your access at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including disclaimers, limitation of liability, indemnification, and arbitration) will survive.
Termination does not affect bookings or obligations already in progress. Pending bookings are resolved under the cancellation and refund policy; payouts already earned are still processed and refunds already owed are still issued; and any open disputes continue under our dispute process. We may retain records, messages, and transaction data as needed for tax, legal, accounting, and dispute-resolution purposes. If we restrict or close your account, we will provide notice where practicable and a way to contact us to ask us to reconsider.
Before filing any formal proceeding, you agree to try to resolve disputes informally by contacting us at support@artemispetconnect.com. We will try to resolve the dispute within 30 days. If we cannot, either party may proceed as described below.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules. This arbitration agreement is governed by the Federal Arbitration Act. Arbitration will take place in the county and state where you reside or, at your election, by telephone or video. The arbitrator’s decision will be final and binding.
You and Artemis Petconnect Inc. agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action. If this class action waiver is found to be unenforceable, the unenforceable portion shall be severed, and the remainder of this arbitration provision shall continue in effect, except that any class, consolidated, or representative claim must proceed in court rather than in arbitration.
Notwithstanding the above, either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@artemispetconnect.com with your name and a statement that you opt out of arbitration. Opting out will not affect any other part of these Terms.
If 25 or more similar arbitration demands are filed by or with the coordination of the same or coordinated counsel, the parties agree the demands will be administered as a single mass arbitration under AAA’s Mass Arbitration Supplementary Rules. The parties will first arbitrate a limited number of representative (bellwether) cases, and will then use the outcomes to attempt to resolve the remaining cases. Filing fees will be allocated as provided under the applicable AAA rules. This process is intended to resolve large numbers of similar claims fairly and efficiently.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws provisions. To the extent that litigation is permissible under these Terms, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.
Nothing in these Terms removes any mandatory consumer-protection or other non-waivable right you have under the laws of the place where you live. Where such a right conflicts with these Terms, that right applies to the extent required by law.
We may update these Terms from time to time and will keep prior versions on record. For routine updates, we will post the revised Terms and update the effective date, and your continued use of the Service constitutes acceptance. For material changes — including changes to arbitration, fees, how we use your data, or limitation of liability — we will notify you and, where practicable, ask you to affirmatively accept the updated Terms before you continue using the affected features. If you do not agree, you should stop using the Service and close your account.
These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Artemis Petconnect Inc. regarding the Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it in the future.
You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
We will send notices to the email address associated with your account; you are responsible for keeping it current, and notices are considered received when sent. Formal legal notices to askKynos, including service of process and arbitration notices, must be sent to our registered agent: Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713.
If you have questions about these Terms, contact us at:
Artemis Petconnect Inc.
Email: support@artemispetconnect.com
Legalinc Corporate Services Inc.
131 Continental Dr, Suite 305
Newark, DE 19713
Artemis Petconnect Inc. | Delaware C-Corp | v1.5 FINAL